📋 Frequently Asked Questions
Answers to all your questions about vb99
Bonuses, withdrawals, live casino, cricket betting, and security — everything explained in plain English.
Welcome to vb99. On this page we have organized the most frequently asked questions from Bangladeshi players into five categories — live dealer games, bonus terms, security, cricket betting, and withdrawal rules. Click on any question to see the detailed answer. Our support team is always ready to help if you need it.
Live Dealer Games
Teen Patti is a popular South Asian three-card game — the player and dealer each receive three cards, and whoever has the stronger hand wins. In Andar Bahar, a middle card is revealed, then the player bets on whether a card of the same value will appear first on the "Andar" (left) or "Bahar" (right) side. vb99's live dealer version lets you play in real time from Bangladesh.
Yes, vb99's live casino is easy to play from a mobile browser. Switching to landscape mode gives you a clear view of the dealer's table and betting panel. Keep a stable internet connection for the best experience — a fast connection matters for live streaming.
In roulette, a ball is released onto a spinning wheel and players bet on which number or colour (red/black) the ball will land on. Betting on a single number pays out more but has a lower chance of winning. Betting on red or black gives roughly a 50/50 chance. vb99 live roulette offers European and other variants.
Baccarat is actually quite simple — players just bet on one of three outcomes: Player wins, Banker wins, or Tie. Card dealing and score calculation happen automatically, so no complex decisions are needed. Beginners who start with small bets will pick it up quickly.
Bonus Terms
Slot game bets generally count in full toward wagering requirements. Live casino games and sports betting may contribute partially or not at all. For accurate details, read the terms and conditions before activating a bonus, or ask our support team.
Yes, every bonus has an expiry period. If the wagering requirement is not met within the set time, the bonus and any winnings earned from it may be cancelled. Play regularly before the bonus expires, and contact support if you need help.
At vb99, wagering is calculated on the bonus amount only — not on the deposited amount. For example: if you deposit ৳1,000 and receive a 200% bonus, you get ৳2,000 in bonus funds. A 15x wagering requirement on that ৳2,000 means you need to place a total of ৳30,000 in bets before withdrawing any bonus winnings.
Yes, a bonus can be cancelled, but in that case the bonus funds and any winnings earned from the bonus will be forfeited entirely. Only your own deposited funds will remain in the account. You can request a bonus cancellation through support.
No. The welcome bonus — 200% on your first deposit, up to ৳10,000 — is available only once per account. Attempting to claim it by opening multiple accounts may result in those accounts being closed.
Security & Privacy
vb99 uses SSL (Secure Socket Layer) encryption to protect your personal information and financial transactions. If you see "https" and a padlock icon in your browser, your connection is secure. We never sell your information to third parties.
Never share your bKash, Nagad, or Rocket PIN, OTP, or password with anyone — vb99 support will never ask for this. If someone requests this information, they are a fraudster. Contact support immediately and change your PIN.
Fraudsters often create fake sites that look like vb99. The real site address is vb99.mom — check the browser address bar carefully. Be cautious if you see altered spelling (such as vbb99, vb-99) or a different domain extension. If in doubt, contact us via live chat.
Use a password of at least 8 characters that combines uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use the same password on multiple sites, and change it regularly.
Cricket & Sports Betting
If a match does not complete the scheduled overs due to rain or another reason and is declared "No Result" or abandoned, the bet is generally voided and the stake is refunded. However, the specific rules depend on how many overs were bowled — the full rules are in the betting terms and conditions.
Decimal odds are straightforward. For example, odds of 2.50 mean that for every ৳100 staked you get back a total of ৳250 (including ৳150 profit). The higher the odds, the bigger the reward, but the lower the chance of winning. Odds below 1.00 are not generally offered.
vb99 offers betting on BPL, IPL, T20 World Cup, ICC tournaments, and various other international cricket events. A range of markets is also available for high-profile matches such as Bangladesh vs India.
An accumulator bet requires you to select the outcomes of multiple matches together. If all selections are correct, the odds multiply to create a large payout. However, a single wrong selection loses the entire bet, making it higher risk. Beginners should gain experience with single bets first.
The most popular markets are: match winner (who will win), toss winner, top run scorer, total runs in the first over, total innings runs (over/under), and Man of the Match. Live betting also offers real-time markets while the match is in progress.
How to Withdraw
At vb99, withdrawals are generally completed within 10 to 45 minutes. A "Pending" status means the request is being processed. During busy periods or if additional verification is needed, it may take slightly longer. If it has been more than 45 minutes, let us know via live chat.
Yes, vb99 offers 24/7 withdrawal service. You can withdraw via bKash, Nagad, Rocket, and Upay any day, at any time. The same 10–45 minute timeframe applies at night and on holidays.
The minimum withdrawal amount at vb99 is ৳800. Withdrawal requests below this amount cannot be made. Submit a withdrawal once your balance is sufficient. The minimum deposit is ৳100 — the same across all payment methods.
No. To prevent fraud and ensure security, vb99 only sends withdrawals to a mobile wallet registered in the account holder's own name. Using someone else's number may result in the payment being held and account verification being required.
To withdraw bonus winnings, the wagering requirement must first be met. For example: after placing a total of ৳30,000 in bets for a ৳2,000 bonus, the winnings from that bonus become withdrawable. Your own deposited funds can be withdrawn at any time.
More questions? We're here to help
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact us via live chat or email.
vb99 Login