vb99's Responsible Gambling Guidelines
Have fun and stay safe — vb99 is committed to keeping your gaming experience secure and in control.
Responsible gambling is a core principle of vb99. We believe entertainment is truly enjoyable only when it stays safe and in control.
Online betting and casino gaming is a form of entertainment. However, like any form of entertainment, it is important to set limits and understand your own situation. vb99 always wants its users to play with peace of mind and financial awareness. That is why we have developed multiple tools and guidelines to help you keep your level of play in your own hands.
Remember, gambling or betting should never be a source of income or a solution to financial problems. It is purely a form of entertainment. If you ever feel that your interest in gaming is becoming excessive, contact vb99's support team right away.
For ages 21 and above only
Age Restriction
To open an account at vb99 and play any type of betting or casino game, you must be at least 21 years old. This is a strict rule and we verify age at the time of registration.
Protecting minors from gambling and betting is our responsibility. If anyone aged 18 or under lives in your home, please make sure they cannot access your vb99 account. Keeping a habit of logging out and using a strong password helps with this.
Parents can use parental control software on their devices to prevent children from accessing sites of this nature.
Safe Play Tools
vb99 provides the following tools to help you control your level of play.
Deposit Limit
You can set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and reducing it also takes effect right away, but increasing it is subject to a waiting period.
Time-Out Feature
If you want to take a temporary break, you can activate a time-out from 24 hours up to 30 days. Your account will be closed during this period but will reopen automatically after the break.
Permanent or Long-Term Exclusion
Self-exclusion is the most powerful tool. You can request to close your account for 3 months, 6 months, 1 year, or permanently. There is no option to reopen the account while exclusion is in effect.
Session Time Limit
Decide in advance how long you will play in one sitting. When the limit is reached, the system will automatically send a warning and log you out so you do not spend more time than planned.
Account History
You can view your deposit, withdrawal, and betting history at any time. Analyze your spending patterns to make informed decisions.
Direct Support
If you have a problem, contact us via live chat at any time. vb99's 24/7 support team is ready to help you in both Bengali and English.
Signs of Problem Gambling
You should be cautious if you notice any of the following signs in yourself or someone you know.
- Spending more money than your set budget and being unable to control it.
- Repeatedly betting more in an attempt to recover losses.
- Lying to or hiding information from family or friends about gambling.
- Taking out loans for betting or falling into financial hardship.
- Feeling restless, irritable, or anxious when not playing.
- Spending more time on gambling by cutting back on work, study, or family time.
- Repeatedly failing in attempts to stop playing.
What to Do When There's a Problem?
If you notice any of the above signs in yourself, it is important to act now. Do not wait — take the following steps.
🛑 Pause your play temporarily
Use the time-out or self-exclusion feature to close your account temporarily or permanently.
💬 Contact vb99 Support
Reach us via live chat or email ([email protected]). We are ready to help without judgment.
👨👩👧 Talk to family and trusted ones
Speak with the people close to you. Not being able to handle it alone is not a weakness — it is the first courageous step.
📞 Seek professional help
In Bangladesh, seeking professional help from a mental health advisor or counselor is completely normal and positive.
How to Use the Tools
Using vb99's responsible gambling tools is straightforward. After logging into your account, go to the "Account Settings" section where you will find the "Responsible Gambling" option. From there you can set deposit limits, session time limits, time-out, and self-exclusion.
Lowering a deposit limit takes effect immediately. However, to increase a limit you must wait through a 72-hour cooling-off period, giving you time to make a considered decision.
Once self-exclusion is activated, the account cannot be reopened during that period and no new account can be created. This is the strictest level of protection and the most effective option for serious problems.
If the settings do not work or you need further assistance, contact us directly via live chat or at [email protected] — our team is available 24 hours a day, 7 days a week.
All responsible gambling requests — setting limits, time-out, or self-exclusion — are processed by our team without delay. No request is ignored.
vb99's Commitment
We are more than just rules — we genuinely work for the well-being of our users.
Age Verification
A strict age verification process at registration — those under 21 cannot open an account.
Safe Environment
SSL encryption and fair play ensure every game is run transparently and impartially.
No-Pressure Policy
We never encourage or pressure users to place excessive bets.
Always Here to Help
24/7 live chat and email support for any issue — in Bengali and English.
Tips for Healthy Play
These simple habits will help you maintain a balance between entertainment and responsibility.
- Set a fixed budget before you play and decide not to go beyond it.
- Only bet money that, if lost, will have no impact on your life.
- Avoid playing when you are tired, under stress, or under the influence of alcohol.
- Take a break after each gaming session; do not play for hours on end without stopping.
- Remember, every game result is completely random — no strategy guarantees a win.
- Spend time on other hobbies, with family, and with friends outside of gaming — keep life varied.
About Payments and Limits
The minimum deposit at vb99 is just ৳100, ensuring you can start with a small amount and keep your risk limited. The minimum withdrawal is ৳800.
All our payments go through bKash, Nagad, Rocket, and Upay. Withdrawals are generally completed within 10 to 45 minutes, so your funds are not held up for long.
If you set a deposit limit on your account, you will not be able to deposit more than the specified amount — this is the most effective way to maintain financial control. Once your balance runs out, the session ends; there is no option to take emergency credit or loans in the meantime.
Tip: Before playing for the first time, allocate a small portion of your monthly entertainment budget. Read the wagering conditions carefully before using the welcome bonus.
Frequently Asked Questions
Need help? We are here.
For anything related to responsible gambling or your gaming experience, check our FAQ or visit the vb99 Casino or Cricket page directly.