vb99 Terms & Conditions

These terms apply between vb99 ("we", "our", "platform") and any person who uses the vb99 website or services ("user", "you"). Accessing the platform, creating an account, or using any service means you have read and agreed to these terms in full.

vb99 is a secure and reliable online entertainment platform offering various gaming services for users in Bangladesh. The platform uses SSL encryption technology to keep user data protected.

These terms may change from time to time. We will post a notice on the platform for any changes. If you continue using the platform after a change, it will be considered that you have agreed to the updated terms.

2.1 Age Requirement

To create an account and use services on vb99, you must be at least 21 years old. We reserve the right to verify age, and accounts belonging to minors will be closed immediately. This platform is operated for users aged 21 and above only.

2.2 Registration Terms

You must provide accurate and truthful information when registering an account. If an account is created with false information, it may be cancelled at any time and any funds in that account may be forfeited.

• A maximum of one account per person is allowed.
• Creating multiple accounts using the same device, IP address, or payment method is prohibited.
• Transferring or selling an account to a third party is strictly prohibited.
• After registration, documents may be required for identity verification.

2.3 Geographic Restrictions

vb99 services are intended for users in specific regions. It is the user's own responsibility to use the platform from areas where online gaming is legally permitted.

3.1 Account Security

Keep your vb99 account password and login details completely confidential. If you suspect any unauthorized access to your account, contact our support team immediately.

3.2 Account Verification

For large withdrawal requests or for security reasons, we may request documents to verify your identity, proof of address, and payment method. Withdrawals may be placed on hold until the verification process is complete.

3.3 Closing Your Account

You may request permanent closure of your account at any time through the support team. All pending withdrawals will be processed before the account is closed.

4.1 Deposit Rules

The minimum deposit amount on vb99 is ৳100. The following methods can be used to make a deposit:

• bKash — Bangladesh's most widely used mobile financial service.
• Nagad — The mobile banking service of the postal department.
• Rocket — Dutch-Bangla Bank's mobile wallet service.
• Upay — A fast and secure mobile payment solution.

The minimum deposit for each method is ৳100. Deposits are generally credited to the account instantly. Deposits from third-party accounts are not accepted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 10 to 45 minutes. The withdrawal request must be made using the same payment method that was used for the deposit.

Account verification must be completed before a withdrawal is processed. Additional verification may be required for suspicious transactions, which may increase the processing time.

4.3 Currency

All transactions on vb99 are conducted in Bangladeshi Taka (BDT / ৳). Currency conversion is not available.

5.1 Welcome Bonus

vb99 offers new users a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example:

• A deposit of ৳1,000 earns a ৳2,000 bonus → total balance ৳3,000
• A deposit of ৳12,000 earns a maximum bonus of ৳10,000 → total balance ৳22,000

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times the bonus amount (wagering is calculated on the bonus amount only, not the deposit). Example: for a ৳2,000 bonus, you must wager ৳30,000 (৳2,000 × 15) before the bonus funds can be withdrawn.

5.3 General Bonus Terms

• Each user will receive the welcome bonus only once.
• Bonuses cannot be shared or transferred to any third party.
• It will not be possible to withdraw the deposit while a bonus is active.
• Bonus funds will become withdrawable after the wagering requirement is met.
• Terms and conditions for promotional offers apply separately and are subject to change.
• In the event of any dispute regarding bonuses, vb99's decision will be considered final.

5.4 VIP Program

vb99's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Moving up to a higher tier increases weekly cashback and other benefits. The cashback rates by VIP tier are as follows:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

6.1 General Gaming Rules

Each game on vb99 has its own rules. It is advisable to read the rules of the relevant game carefully before starting. If a technical error affects the outcome of any bet, we reserve the right to void that bet.

6.2 Fair Play Policy

vb99 ensures fair play in all games. The games on our platform are operated in a fair and transparent manner. Using any automated tools, bots, or third-party software to play is prohibited.

6.3 Technical Issues

If a game is interrupted due to an internet disconnection or system error, the result will be determined based on the last state saved on the vb99 server. vb99's decision on this matter is final.

Participation in any of the activities listed below will result in account cancellation and full balance forfeiture:

• Creating or operating multiple accounts.
• Using the platform for money laundering or illegal fund processing.
• Abusing the bonus system, such as bonus arbitrage.
• Attempting unauthorized access to another user's account.
• Attempting to alter the platform's software or game outcomes.
• Harassing other users or attempting to cause them harm.
• Making deposits or withdrawals using a third party's account.
• Obtaining bonuses or promotional benefits through fraudulent means.

vb99 gives the highest priority to protecting your personal information. All data is transferred securely through SSL encryption. We never sell your personal information to third parties.

Please read our Privacy Policy to learn in detail about how your information is collected, stored, and used.

8.1 Data Security

We store your data securely in accordance with international standards. However, no data transfer over the internet is 100% secure, so we advise you to use a strong password and not share your login details with anyone.

To the maximum extent permitted by applicable law, vb99 accepts no liability for the following:

• Any loss caused by internet disconnection or server errors.
• Any issues caused by third-party service providers.
• Loss resulting from unauthorized access to your account due to your own negligence.
• Changes to game outcomes due to technical issues.

vb99 always strives to maintain service quality, but the service may be temporarily interrupted due to technical obstacles or maintenance.

10.1 Changes to Terms

vb99 reserves the right to modify, add to, or remove any part of these terms at any time. For significant changes, we will send a notice on the platform or to your registered email. Continuing to use the platform after a change will be considered as your agreement to the new terms.

10.2 Account Termination

vb99 reserves the right to cancel or suspend any account in the following circumstances:

• In the event of a violation of these terms.
• If fraudulent activity is suspected.
• To ensure the security of the account.
• Due to legal obligations.

If an account is cancelled due to a violation of these terms, the balance of that account may be forfeited.

For any dispute or complaint, please first contact our customer support team. We consider each complaint impartially and try to provide a resolution as quickly as possible.

11.1 Complaint Process

Follow the steps below to submit a complaint:

• First, report the issue through live chat.
• If needed, send the details in writing to the support email.
• Attach the relevant transaction details and screenshots.

vb99 reserves the right to make the final decision in all disputes.

If you have any questions or feedback about these terms, please contact our support team. vb99's customer service team is available seven days a week, 24 hours a day, ready to assist in both Bengali and English.

• Email: [email protected]
• Live Chat: Available 24/7

For those aged 21 and above only. Gambling is a form of entertainment — play responsibly.