vb99's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how vb99 collects, uses, and protects your data.
Introduction & Scope
vb99 is a trusted online casino and betting platform in Bangladesh. The privacy and data security of our users is our highest priority. This Privacy Policy ("Policy") explains how vb99 collects, stores, uses, and protects your personal information.
This policy applies to vb99's website, mobile platform, and all related services. When you use our services, you confirm that you have read this policy and agree to its terms. If you do not agree with any part of this policy, please refrain from using our services.
Our platform is for individuals aged 21 and above only. We do not knowingly collect information from minors, and if such information comes to our attention, it is deleted immediately.
What Information Do We Collect?
Information You Provide Directly
When you register with or use vb99's services, you voluntarily provide the following information:
- Full name and date of birth
- Mobile number and email address
- Identity document details (national ID card or passport)
- Mobile banking account details (bKash, Nagad, Rocket, Upay)
- Your self-created login credentials (username)
- Any information provided when contacting us
Automatically Collected Information
Some information is collected automatically when you use our platform:
- IP address and device identifiers
- Browser type and operating system
- Login times and session details
- Gaming history and transaction records
- Information collected through cookies and similar tracking technologies
- Website navigation patterns and usage behavior
What We Do Not Collect
vb99 never collects or stores your full payment card number or bank account password under any circumstances. Our payment processing — bKash, Nagad, Rocket, and Upay — is handled directly through the secure gateway of the respective mobile financial service provider.
How Is Your Information Used?
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | To create, verify, and manage your account and to confirm your identity. | Contractual necessity |
| Transaction Processing | To securely process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. | Contractual necessity |
| Customer Support | To resolve your complaints and queries via live chat and email. | Legitimate interest |
| Security & Fraud Prevention | To prevent account hacking, money laundering, and other illegal activities. | Legal obligation and legitimate interest |
| Responsible Gaming | To monitor your gaming behavior in order to identify problematic patterns and provide support. | Legitimate interest and legal obligation |
| Platform Improvement | To analyze user experience and improve the quality of our services. | Legitimate interest |
| Marketing Communications | To send relevant offers and updates, where you have given consent. | Consent |
Cookies & Tracking Technologies
What Are Cookies and Why Are They Used?
Cookies are small text files stored on your device. vb99 uses cookies for the following purposes:
- Essential Cookies: To keep login sessions active and ensure security. Without these cookies, the site may not function properly.
- Functional Cookies: To remember your preferences (language, settings) and provide an improved user experience.
- Analytics Cookies: To understand how users interact with the platform and to improve our services.
- Security Cookies: To detect fraudulent activity and keep accounts secure.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.
Information Disclosure & Sharing
We Do Not Sell Your Information
vb99 never sells, rents, or commercially discloses your personal information to third parties. Your information may be shared only in the following limited circumstances:
- Payment Service Providers: Necessary information is shared with bKash, Nagad, Rocket, or Upay to process transactions. These providers operate under their own privacy policies.
- Technology Partners: With trusted technology service providers to operate the platform and ensure security — always under data protection agreements.
- Legal Authorities: Required information may be disclosed on the basis of a court order, legal process, or a lawful request from a regulatory authority.
- Emergency Safety Situations: Where essential to protect the safety of a user or others.
- With Your Consent: Information may be shared with specific third parties if you have given explicit consent.
Data Security Measures
SSL Encryption
All data transmitted between you and our servers is protected by industry-standard SSL encryption.
Encrypted Storage
Sensitive personal information is stored in encrypted databases and access is strictly controlled.
Access Control
Only authorized personnel have access to the minimum necessary information, and all access is logged.
Regular Audits
Security measures are regularly reviewed and tested to ensure the highest level of protection.
Our Response to a Data Breach
In the event of a data breach, vb99 will notify affected users as soon as possible. We will transparently communicate the nature of the incident, potential risks, and the steps we have taken to protect your information. Our incident response team is always ready to resolve any security issue promptly.
Your Rights & Choices
As a vb99 user, you have the following rights over your personal information:
Right to Access
You may request a copy of the personal information we hold about you at any time. We will provide it within a reasonable timeframe.
Right to Rectification
If your information is inaccurate or incomplete, you may request a correction. This can be done through account settings or via our support team.
Right to Erasure
In certain circumstances, you may request the deletion of your information. However, some information may be required to be retained for a specified period due to legal or regulatory requirements.
Right to Object to Processing
You may withdraw consent for marketing communications at any time. However, objections to processing required for contractual or legal reasons may be limited.
Right to Data Portability
You may request to receive the information you have provided in a structured, commonly used format.
Right to Restrict Processing
If there is a dispute about the accuracy of your information or the legal basis for processing, you may request a temporary restriction on processing.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible after verifying your identity. We generally aim to respond within 30 business days.
Data Retention Period
vb99 retains your information only for as long as necessary to fulfill the relevant purpose, or as required by law or regulatory obligations. The following are general retention guidelines:
- Active Account Data: For the entire duration the account remains active.
- Transaction Records: Financial transaction data is retained in accordance with applicable legal requirements.
- Communication Logs: Support-related communications are kept for a limited period for security and quality assurance purposes.
- Closed Accounts: After an account is closed, information necessary to meet legal obligations may be retained for a specified period.
- Marketing Consent: Marketing communications are stopped after consent is withdrawn, and related data is deleted within a set timeframe.
When the designated retention period ends, information is securely deleted or irreversibly anonymized.
Protection of Minors
21+ Age Requirement
vb99 is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. We verify age during the registration process and minors are not permitted to open an account.
If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account. If a parent or legal guardian believes their child's information has been collected inadvertently, please contact us immediately.
Policy Changes
Updates & Amendments
vb99 may update this privacy policy from time to time — due to changes to our services, the addition of new features, or legal requirements. For any significant changes, we will notify you in the following ways:
- By publishing the updated policy on this page (including the date of the latest update).
- Via email or an in-platform notification for significant changes.
- Through a banner or announcement in a prominent location on the site.
If you continue to use vb99's services after changes are made, it will be assumed that you have agreed to the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.
Support Hours
Our support team is active seven days a week, twenty-four hours a day. For privacy-related requests and complaints, we are committed to responding as quickly as possible with due importance.
Protecting your information is not just a legal obligation for us — it is our fundamental responsibility to our users. vb99 is always committed to earning and maintaining your trust.